The Success Rockets Blog

Information to Build The Career and Life You Want and Deserve

Character and Ethics: Necessary Ingredients for Career Success leadership development personal development personal values Aug 16, 2010

The most defining moments in our lives and careers are how we act in a crisis, in response to pressures, or in response to a mistake. All we have to do is look at the news to see the biggest problems are usually the result of covering up a mistake rather than admitting it and accepting the...

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Customer Loyalty: It Starts With You Helping Others to Succeed leadership development sales Feb 02, 2010

Most people and businesses think about customer loyal as having customers who are loyal to the business or employees being loyal to the company. This is much the way we think about loyalty in general:

Loyalty is something someone else gives to me because they like me.

Think about that for a...

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Paralyzing Words Block Personal Success leadership development personal development soft skills success Jan 18, 2010

I was recently talking with Bob Nicoll, author of Remember the Ice, about the influences of (k)notty words on our lives and how they prevent persons success. For those who are unfamiliar with (k)notty words, a (k)notty words are disempowering words like: can't, don't, won't,...

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Giving Thanks: A Critical Step for Personal Growth and Success career development leadership development soft skills Nov 23, 2009

Bob Nicoll, author of Remember the Ice and Other Paradigm Shifts, posted on his blog, Ice Chips (#39 on 11/20/2009) some great advice on the power of saying "Thank You." 

As I considered Bob's advice on using the words "thank you" as the beginning of a full sentence...

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What is Confidence? career development leadership development personal branding success Nov 16, 2009
How confident do you feel in all areas of your life?  Are there areas of your life where you feel more and less confident?  Would you like to be more confident in any area of your personal or professional life? One of the key steps in personal development is understanding your...
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Living with Character - Hyrum Smith leadership development personal branding personal development Aug 31, 2009

We hear a lot about "character" these days. Schools are adopting "Character Education." Pick up a newspaper and you can read about the latest "character" failing of a politician. If you're lucky you might catch a news story about someone of outstanding character. One thing we know is that pretty...

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Success with Word Power: Remember The Ice leadership development personal development soft skills Jul 13, 2009

Would you like to bring more success into your life? What if you could do it simply by changing your word choice? Does that sound too good to be true? Let explore this idea more.

One often overlooked subject in the discussions of success personal development and professional development is...

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Customer Loyalty-Do You Have It Backwards? leadership development sales soft skills Jul 10, 2009

What is customer loyalty? In talking with a number of people, I’ve heard variations on the same answer:

The customer is loyal when they keep coming back to your business.

What do you think? Does that sound right?

Jim Cathcart, iLearningGlobal faculty member, got me to thinking “What...

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Four Stairs of Customer Loyalty — Tony Alessandra leadership development soft skills Jun 10, 2009

Four Stairs of Customer Loyalty

Dr. Tony Alessandra is one of the foremost experts on sales, marketing, and relationship building. He is a prolific writer and is a Hall of Fame Speaker and a member of theiLearningGlobal faculty. He is also the originator of the internationally-recognized...

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Customer Service: Magical Moments leadership development sales soft skills Jun 09, 2009

Great customer service is the key to customer loyal and an ongoing business relationship. Since we’re all customers at some point during our day, we know an appreciate what it is to be on the receiving end of great customer service. Think about the last time you received great customer...

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Improving Customer Service & Loyalty: Lessons from Shep Hyken leadership development personal development sales May 18, 2009

On Saturday, May 16 2009, iLearningGlobal Faculty member and Hall of Fame Presenter Shep Hyken gave members of iLearningGlobal a 35 minute presentation on Customer Service and Loyalty. 

In his presentation, Mr. Hyken suggested that the goal of any company should be to...

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Are short term victories creating long term losses for you? leadership development personal development success May 06, 2009

Tony Alessendra, originator of the Platinum Rule, discusses one of his early experiences in sales in “Sometimes, short-term victories can be long-term losses“.

In his story, Tony shares how successful he was at set some pots and other items to a woman.  He felt he had...

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